Frequently Asked Questions.

Broxel is a 100% Mexican company with a long history in digital payments that recently started service in the US. The goal is to offer products to Mexicans that would allow them to pay fewer fees for their money and facilitate sending money back home to their families.

For iPhone, download it from the App Store and make sure you're running iOS 10 or a more recent version.
For Android, download it from Google Play and make sure you're running Android 4.4 or a more recent version.

You must be at least 18 years old to open a Broxel account.

Once you've finished your registration, you'll receive the card in approximately 10 business days. Sometimes, external factors can delay the delivery; if the time frame we've established has been exceeded, call us. We will give you the status of the delivery.

- To Broxel accounts in the US and Mexico
- To bank accounts in the US
- Between your cards, if you have more than one
Enter your Broxel App and go to the "Send Money" section, where you can find all of the options.

Tutorials.

1. Learn more about Broxel

With us, you don’t need a Social Security Number to receive your card. Find out more about us and our registration.

2. Add money via stores

How to add money to your Broxel via stores. Remember that there are more than 100 thousand stores in the US where this can be done.

3. Add money through banks

Learn more about the steps needed to add money to your Broxel through wires from other banks.

4. Send money instantly

Learn how to send money to another Broxel using your contact’s mobile number. It’s very easy! Just follow these steps.

Do you need help?
Call us! We are available 24 hours a day, 7 days a week.

• From the US: 1-855-279-2720
• From Mexico: 55-8890-9835
• From anywhere in the world: 1-801-677-8612
Contact us at: help@broxel.com

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© Broxel 2020. All rights reserved

BY USING THIS CARD YOU AGREE WITH THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The Broxel USA Prepaid Mastercard.is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.